Front Office Lead: Guest Experience & Operations

Pullman Hotels & Resorts; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Accor is seeking a Front Office Head receptionist in Cape Town to lead day-to-day Front Desk operations, ensuring guests are greeted and assisted with an outstanding level of service. The role involves guiding a team, managing payroll and rosters, and maintaining efficient cash and guest processes.

The ideal candidate will have Matric qualifications, strong communication skills, and extensive PMS/Opera Cloud knowledge, with flexible hours across shifts to support 24/7 hotel operations.

Qualifications

• Matric qualification is required.
• Extensive knowledge of PMS/Opera Cloud is essential.
• Strong communication skills are mandatory.
• Flexible availability over mornings, afternoons, evenings, nights and weekends.
• Skilled in administrative tasks and able to work independently.

Responsibilities

• Provide efficient, friendly and professional service to all guests.
• Lead by example and ensure front desk operations run smoothly.
• Manage guest inquiries, credit issues, and VIP service needs.
• Assist with rostering, training, and communication of policies.
• Maintain security, cash handling, and confidentiality protocols.

Skills

Strong communication

Administrative tasks

Independent work

Flexible hours

Education

Matric qualification

Tools

Opera Cloud

Job description

Accor is seeking a Front Office Head receptionist in Cape Town to lead day-to-day Front Desk operations, ensuring guests are greeted and assisted with an outstanding level of service. The role involves guiding a team, managing payroll and rosters, and maintaining efficient cash and guest processes.

The ideal candidate will have Matric qualifications, strong communication skills, and extensive PMS/Opera Cloud knowledge, with flexible hours across shifts to support 24/7 hotel operations.