Luxury Front Desk Receptionist – OPERA Expert

President Hotel; Cape Town; On-site; ZAR 112,000 - 167,000; Full time

Benefits offered by this job

Competitive salary

Medical and pension contributions

Great team culture

Job summary

The President Hotel in Cape Town is seeking a Hotel Receptionist to deliver exceptional guest service at a busy front desk. You will manage check-ins and check-outs with OPERA PMS, assist guests with requests, and keep accurate guest profiles and billing details.

We value strong communication, professional grooming, and the ability to work shifts, weekends, and public holidays. Previous experience in a 4- or 5-star hotel is preferred; MS Office and OPERA PMS skills are required.

Qualifications

• Matric Certificate (Grade 12) is required.
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience in hotel front office or reception.
• Experience as Hotel Receptionist or Front Office Receptionist preferred.
• Strong OPERA PMS experience is essential.
• Strong computer literacy including OPERA PMS and MS Office.
• Experience in busy 4-/5-star hotel environments is preferred.
• Excellent communication and guest service skills.
• Ability to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• CV must be fully updated prior to submission.

Responsibilities

• Welcome guests with warmth and professionalism at the front desk.
• Manage check-ins and check-outs using OPERA PMS efficiently.
• Assist guests with requests, queries and hotel information.
• Handle guest complaints professionally and promptly.
• Ensure guest profiles, bookings and billing are accurate.
• Oversee cashiering procedures and front desk administration.
• Communicate with Housekeeping and other departments.
• Monitor arrivals, departures and room allocations.
• Maintain Front Office standards and SOPs.
• Deliver memorable guest experiences and keep reception area neat.

Skills

Communication

Guest service

OPERA PMS

Microsoft Office

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel in Cape Town is seeking a Hotel Receptionist to deliver exceptional guest service at a busy front desk. You will manage check-ins and check-outs with OPERA PMS, assist guests with requests, and keep accurate guest profiles and billing details.

We value strong communication, professional grooming, and the ability to work shifts, weekends, and public holidays. Previous experience in a 4- or 5-star hotel is preferred; MS Office and OPERA PMS skills are required.