Hotel Receptionist 4* Hotel

HotelJobs; Cape Town; On-site; ZAR 179,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Provident fund

Staff meals on duty

Excellent team culture

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to welcome guests and manage check-ins/outs on OPERA PMS, ensuring a smooth Front Office operation. The role requires strong guest service, effective communication, and the ability to handle complaints promptly.

Qualifications include Matric and a hospitality qualification or diploma; 2+ years in a front office setting and proficiency with Microsoft Office.

Qualifications

• Matric Certificate (Grade 12) required.
• Hospitality qualification or diploma advantageous.
• 2+ years in hotel front office/reception.
• OPERA PMS expertise essential.
• Good computer literacy incl. MS Office.
• Experience in a 4- or 5-star hotel preferred.
• Strong communication and guest-service skills.
• Able to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• CV up-to-date.

Responsibilities

• Welcome guests and manage check-ins/check-outs on OPERA PMS.
• Assist with guest requests and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping for smooth operations.
• Maintain a neat and organized reception area.

Skills

Excellent communication

Guest service

Complaint handling

Shifts weekends/holidays

Professional grooming

Education

Matric Certificate (Grade 12)

Hospitality qualification/diploma

Tools

OPERA PMS

Microsoft Office

Job description

Every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, our front desk is where first impressions are made and guest relationships begin. As we continue our journey toward luxury, we’re looking for an experienced Hotel Receptionist to deliver exceptional service and keep our busy Front Office running smoothly. If you’re confident using OPERA PMS, enjoy working with people and thrive in a busy hotel environment, this opportunity is for you.

Minimum Requirements

• Matric Certificate (Grade 12).
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years’ experience within a hotel front office or reception environment.
• Strong hands-on OPERA PMS experience is essential.
• Good computer literacy, including Microsoft Office.
• Experience within a busy 4-star or 5-star hotel is preferred.
• Excellent communication, guest service and complaint-handling skills.
• Availability to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• Fully updated CV.

What You’ll Be Doing

• Welcoming guests and managing check-ins and check-outs efficiently on OPERA PMS.
• Assisting with guest requests, enquiries and hotel information.
• Handling guest concerns professionally and promptly.
• Maintaining accurate guest profiles, bookings and billing details.
• Managing cashiering and daily reception administration.
• Monitoring arrivals, departures and room allocations.
• Coordinating with Housekeeping and other departments to ensure smooth operations.
• Maintaining Front Office procedures and a neat, organised reception area.

Why Join The President Hotel

Join Cape Town’s Most Loved Hotel and be part of our journey toward luxury. Develop your Front Office skills alongside experienced hospitality professionals while welcoming a diverse international guest base.

• competitive salary
• company contributions toward medical aid and provident fund
• staff meals on duty
• an outstanding team culture