Luxury Hotel Front Desk Specialist (OPERA Pro)

HotelJobs; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service at the front desk, manage check-ins and check-outs on OPERA PMS, and maintain accurate guest profiles.

You will assist guests with enquiries, coordinate with Housekeeping and other departments, handle guest concerns professionally, and ensure a neat, organised reception area. Join a luxury-focused team with competitive salary and benefits for a diverse international guest base.

Qualifications

• Matric certificate (Grade 12) is required.
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience in a hotel front office or reception.
• OPERA PMS experience is essential.
• Good computer literacy and MS Office proficiency.
• Experience in a busy 4-5 star hotel is preferred.
• Excellent communication and guest service skills.

Responsibilities

• Welcome guests and manage check-ins and check-outs efficiently on OPERA PMS.
• Assist guests with enquiries, requests and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping and other departments for smooth operations.
• Maintain a neat, organised reception area.

Skills

Guest service

Communication

Problem solving

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma (advantageous)

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service at the front desk, manage check-ins and check-outs on OPERA PMS, and maintain accurate guest profiles.

You will assist guests with enquiries, coordinate with Housekeeping and other departments, handle guest concerns professionally, and ensure a neat, organised reception area. Join a luxury-focused team with competitive salary and benefits for a diverse international guest base.