Onsite Customer Support Agent – Vereeniging

Placements24; Vereeniging; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Career progression

On-site in Vereeniging

Job summary

Placements24 is looking for a Customer Support Agent to be based on-site in Vereeniging, Gauteng. You will handle customer inquiries across multiple channels, resolve issues, and maintain accurate records in the CRM system.

The role requires excellent communication, a customer-first attitude, and the ability to work well within a team and under pressure. Relevant experience and a high school diploma are preferred. Training and development opportunities are available.

Qualifications

• Previous experience in customer service is desirable.
• Excellent verbal and written communication.
• Able to stay calm under pressure and meet deadlines.

Responsibilities

• Handle inquiries via phone, email, and messaging.
• Resolve issues and provide product/service information.
• Document interactions in the CRM system.
• Collaborate with team to meet targets.
• Escalate complex cases when needed.

Skills

Customer service

Communication

Problem solving

Data entry

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Placements24 is looking for a Customer Support Agent to be based on-site in Vereeniging, Gauteng. You will handle customer inquiries across multiple channels, resolve issues, and maintain accurate records in the CRM system.

The role requires excellent communication, a customer-first attitude, and the ability to work well within a team and under pressure. Relevant experience and a high school diploma are preferred. Training and development opportunities are available.