On-Site Telecom Support Specialist

Placements24; Polokwane; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Comprehensive training on products

Career advancement

Medical aid and retirement benefits

Employee discounts

Clear shift patterns

Job summary

Placements24 in Polokwane, Limpopo is hiring a Customer Service Representative with a technical aptitude for on-site support. You will be the first contact for customers, diagnose common issues, and guide them through troubleshooting steps while documenting interactions in the CRM system.

The role requires strong communication, patience, and the ability to explain technical details clearly. Training is provided, with opportunities for advancement within the customer service department.

Qualifications

• Minimum high school diploma or equivalent.
• Previous customer service or technical support experience preferred.
• Ability to explain technical concepts clearly to non-technical customers.
• Basic understanding of telecommunications services (internet, mobile, landline).
• Proficiency with CRM software and ticketing systems.

Responsibilities

• Respond to customer inquiries regarding technical issues via phone and email.
• Troubleshoot common technical problems related to internet, mobile, and landline services.
• Guide customers through basic troubleshooting steps and self-help solutions.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Escalate unresolved technical issues to specialized support teams or technicians.
• Educate customers on product features and service offerings.
• Maintain a high level of customer satisfaction through effective problem-solving and clear communication.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Provide feedback to management on recurring customer issues and potential service improvements.
• Stay updated on product knowledge and technical changes within the company.

Skills

Customer service

Technical support

Communication skills

CRM software

Ticketing systems

Problem-solving

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

Placements24 in Polokwane, Limpopo is hiring a Customer Service Representative with a technical aptitude for on-site support. You will be the first contact for customers, diagnose common issues, and guide them through troubleshooting steps while documenting interactions in the CRM system.

The role requires strong communication, patience, and the ability to explain technical details clearly. Training is provided, with opportunities for advancement within the customer service department.