Hybrid Client Support Specialist | Elevate Telecom

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Training and development

Employee discounts on services

Job summary

Placements24 is seeking a Client Support Specialist in Polokwane, Limpopo, for a hybrid role combining in-office collaboration with remote days. You will handle customer inquiries, troubleshoot technical issues, and guide customers through service usage while maintaining accurate records and achieving KPIs.

The ideal candidate has strong communication skills, reliability, and a customer-centric approach, with experience in telecom environments preferred.

Qualifications

• Previous experience in customer service or support, preferably telecoms.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-focused approach.
• Proficiency with CRM systems and helpdesk tools.
• Able to multitask in a fast-paced environment.
• Commitment to continuous learning and professional development.

Responsibilities

• Respond to inquiries via phone, email, and online chat.
• Diagnose and resolve customer issues to ensure satisfaction.
• Guide customers through setup, troubleshooting, and usage.
• Maintain accurate records and update tickets promptly.
• Identify recurring issues and report for service improvements.

Skills

Customer service

Verbal communication

Written communication

CRM familiarity

Troubleshooting

Multitasking

Education

High school diploma

Tools

CRM systems

Helpdesk software

Job description

Placements24 is seeking a Client Support Specialist in Polokwane, Limpopo, for a hybrid role combining in-office collaboration with remote days. You will handle customer inquiries, troubleshoot technical issues, and guide customers through service usage while maintaining accurate records and achieving KPIs.

The ideal candidate has strong communication skills, reliability, and a customer-centric approach, with experience in telecom environments preferred.