Field POS Technician – On-Site Troubleshooter (Travel)

Kelly

Vrystaat

On-site

ZAR 180,000 - 240,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Kelly is seeking hands-on Support Technicians to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This field-based role requires daily travel, independent work, and a commitment to delivering excellent customer service within strict SLAs.

We are looking for candidates based in and residing in the specified area. Responsibilities include on-site installations, fault diagnosis, and first-time fix outcomes, with a focus on professional customer

Qualifications

Matric (Grade 12) is required.
CompTIA A+ and N+ certifications are required.
ITIL Foundation is advantageous.
Electronic skills are expected.

Responsibilities

Resolve customer queries and technical issues within agreed SLA timelines.
Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment.
Diagnose faults, troubleshoot problems, and implement the best-fit solution.
Drive first time-fix outcomes and reduce repeat callouts.
Maintain strong customer relationships through professional, customer-centric service.
Update and manage service calls with clear notes and work details completed on site.
Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager.
Maintain sufficient boot stock and complete required administration on time.