Support Technician - Frankfort

Kelly; Vrystaat; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kelly is seeking hands-on Support Technicians to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This field-based role requires daily travel, independent work, and a commitment to delivering excellent customer service within strict SLAs.

We are looking for candidates based in and residing in the specified area. Responsibilities include on-site installations, fault diagnosis, and first-time fix outcomes, with a focus on professional customer

Qualifications

• Matric (Grade 12) is required.
• CompTIA A+ and N+ certifications are required.
• ITIL Foundation is advantageous.
• Electronic skills are expected.

Responsibilities

• Resolve customer queries and technical issues within agreed SLA timelines.
• Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment.
• Diagnose faults, troubleshoot problems, and implement the best-fit solution.
• Drive first time-fix outcomes and reduce repeat callouts.
• Maintain strong customer relationships through professional, customer-centric service.
• Update and manage service calls with clear notes and work details completed on site.
• Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager.
• Maintain sufficient boot stock and complete required administration on time.

Skills

Troubleshooting

Customer service

On-site support

Communication

Time management

Independent work

Flexibility

Education

Matric (Grade 12)

CompTIA A+ and N+

ITIL Foundation

Job description

About the Role

We are looking for hands‑on Support Technician’s to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This is a field‑based role with daily travel—ideal for someone who enjoys troubleshooting on‑site, working independently, and delivering excellent customer service within strict SLAs. Location requirement (non‑negotiable) Candidates must be based in and reside in area of request

Responsibilities

• Resolve customer queries and technical issues within agreed SLA timelines


• Perform on‑site installations, repairs, maintenance and testing on POS and desktop equipment


• Diagnose faults, troubleshoot problems, and implement the best‑fit solution


• Drive first time‑fix outcomes and reduce repeat callouts


• Maintain strong customer relationships through professional, customer‑centric service


• Update and manage service calls with clear notes and work details completed on site


• Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager


• Maintain sufficient boot stock and complete required administration on time

Qualifications

• Matric (Grade 12)


• CompTIA A+ and N+ (required)


• Electronic skills


• ITIL Foundation (advantageous, not required)

Required Skills

• ± 2 years’ experience maintaining equipment in an IT environment


• ± 1 year supporting desktop equipment


• Strong troubleshooting and problem‑solving ability


• Comfortable working independently and under pressure


• Excellent communication and customer service skills


• Strong time management, prioritization, and attention to detail


• Proactive, reliable, and flexible with a continuous learning mindset

Preferred Skills

• Experience with POS devices is advantageous

Other requirements

• Valid driver’s license


• Own reliable vehicle (Registered on your name)


• Must reside in the specified area listed above


• Credit and criminal checks will be conducted