On-Site Randburg: SaaS Regional Customer Success Lead

Placements24; Randburg; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Placements24 in Randburg is seeking a Regional Customer Success Manager to build strong client relationships, ensure adoption of our SaaS products, and drive retention.

You will conduct regular business reviews, onboard new clients, identify upsell opportunities, monitor health metrics, and collaborate with product and support teams to resolve issues.

This on-site role requires proactive problem-solving and a passion for customer advocacy within a fast-growing software environment.

Qualifications

• Minimum 4 years of experience in customer success.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Proactively engage with clients to understand objectives and ensure adoption of products.
• Conduct regular business reviews to assess satisfaction and identify growth opportunities.
• Act as primary contact for client escalations and coordinate with internal teams to resolve issues.
• Onboard new clients with training and support for a smooth transition.
• Identify upsell and cross-sell opportunities based on client needs and usage.
• Monitor client health metrics and implement churn-reduction strategies.
• Gather client feedback and advocate for product improvements.

Job description

Placements24 in Randburg is seeking a Regional Customer Success Manager to build strong client relationships, ensure adoption of our SaaS products, and drive retention.

You will conduct regular business reviews, onboard new clients, identify upsell opportunities, monitor health metrics, and collaborate with product and support teams to resolve issues.

This on-site role requires proactive problem-solving and a passion for customer advocacy within a fast-growing software environment.