Customer Success Manager - Randburg

Placements24; Randburg; Hybrid; ZAR 420,000 - 540,000; Full time

Job summary

Placements24 in Randburg, Gauteng, seeks an experienced Customer Success Manager to build lasting client relationships and maximise value from offerings. The role blends remote collaboration with in-office engagement in Gauteng, offering a hybrid work environment.

You will onboard new clients, drive adoption, conduct regular business reviews, and identify growth opportunities while addressing issues to ensure client retention and satisfaction.

Qualifications

• Experience in onboarding new clients, driving adoption, identifying growth opportunities, and addressing client issues.

Responsibilities

• Manage a dedicated portfolio of clients, serving as their primary point of contact.
• Develop and execute tailored success plans for each client to ensure they achieve their business objectives.
• Conduct regular check-ins, business reviews, and strategic meetings with clients.
• Drive product adoption and usage, providing training and support as needed.
• Identify opportunities for

Job description

About the Role

Our client is seeking an experienced and proactive Customer Success Manager to join their team in Randburg, Gauteng. This strategic role is focused on building and maintaining strong, long-term relationships with clients, ensuring they derive maximum value from our client's products and services. You will be responsible for onboarding new clients, driving adoption, identifying opportunities for growth, and proactively addressing any potential issues to ensure client retention and satisfaction. The ideal candidate possesses excellent communication, strategic thinking, and problem-solving skills, with a proven ability to manage a portfolio of clients effectively. This hybrid role offers a dynamic work environment with opportunities for both remote collaboration and in-office engagement in Gauteng.

Key Responsibilities

• Manage a dedicated portfolio of clients, serving as their primary point of contact.
• Develop and execute tailored success plans for each client to ensure they achieve their business objectives.
• Conduct regular check-ins, business reviews, and strategic meetings with clients.
• Drive product adoption and usage, providing training and support as needed.
• Identify opportunities for