Regional Customer Success Manager

Placements24; Randburg; In loco; ZAR 420.000 - 720.000; Tempo pieno

Descrizione del lavoro

Placements24 in Randburg is seeking a Regional Customer Success Manager to build strong client relationships, ensure adoption of our SaaS products, and drive retention.

You will conduct regular business reviews, onboard new clients, identify upsell opportunities, monitor health metrics, and collaborate with product and support teams to resolve issues.

This on-site role requires proactive problem-solving and a passion for customer advocacy within a fast-growing software environment.

Competenze

• Minimum 4 years of experience in customer success.

Mansioni

• Develop and maintain strong, long-term relationships with key clients.
• Proactively engage with clients to understand objectives and ensure adoption of products.
• Conduct regular business reviews to assess satisfaction and identify growth opportunities.
• Act as primary contact for client escalations and coordinate with internal teams to resolve issues.
• Onboard new clients with training and support for a smooth transition.
• Identify upsell and cross-sell opportunities based on client needs and usage.
• Monitor client health metrics and implement churn-reduction strategies.
• Gather client feedback and advocate for product improvements.

Descrizione del lavoro

About the Role

Our client, a fast-growing software-as-a-service (SaaS) company, is seeking a dedicated and proactive Regional Customer Success Manager to join their team in Randburg . This is an on-site position focused on ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships with clients, understanding their business needs, and guiding them towards maximum value realization. The ideal candidate possesses excellent communication skills, a passion for customer advocacy, and a deep understanding of SaaS business models. Your role will be crucial in driving customer retention, reducing churn, and fostering loyalty within your assigned regional portfolio. Your on-the-ground presence will allow for deeper engagement and proactive problem-solving.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Proactively engage with clients to understand their business objectives and ensure successful adoption and utilization of our products.
• Conduct regular business reviews with clients to assess satisfaction, identify potential issues, and highlight opportunities for growth.
• Act as the primary point of contact for client escalations and work collaboratively with internal teams to resolve issues promptly.
• Onboard new clients, providing comprehensive training and support to ensure a smooth transition.
• Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
• Monitor client health metrics and implement strategies to mitigate churn and increase retention.
• Gather client feedback and advocate for product improvements within the organization.
• Stay up-to-date on product knowledge and industry best practices.

Requirements

• A minimum of 4 years of experience in customer success,