On-Site IT Support Specialist — End-User Tech Champion

Placements24; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Career growth

Office-based environment

Job summary

Placements24 is seeking a skilled Technical Support Specialist to provide on-site assistance and resolve user hardware, software and network issues in Centurion. You will deliver hands-on support to keep operations running smoothly in a busy office environment.

The role requires strong analytical and customer service abilities, and the capacity to explain technical information clearly to non-technical users.

Qualifications

• Minimum 2 years of technical support or IT helpdesk experience.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and hardware troubleshooting.
• Excellent problem-solving and communication skills.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computers, printers, and peripherals.
• Provide step-by-step technical guidance during user interactions.
• Manage user accounts, permissions, and access controls.
• Perform routine system maintenance, updates, and security checks.
• Document support activities, resolutions, and create user guides.

Skills

Technical support

Windows/macOS

Customer service

Job description

Placements24 is seeking a skilled Technical Support Specialist to provide on-site assistance and resolve user hardware, software and network issues in Centurion. You will deliver hands-on support to keep operations running smoothly in a busy office environment.

The role requires strong analytical and customer service abilities, and the capacity to explain technical information clearly to non-technical users.