Client Success & Support Specialist (Kimberley)

Placements24; Noord-Kaap; On-site; ZAR 210,000 - 330,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Paid vacation and sick leave

Professional growth and development

Job summary

Placements24 is seeking a Client Services Representative to join our Kimberley team. You will be the main contact for clients, addressing inquiries and guiding them through our services within an in-office setting.

Ideal candidates will have strong communication, active listening, and problem-solving skills, with experience in CRM and office software. A professional demeanor and genuine desire to help clients succeed are essential.

Qualifications

• Experience in client services, customer service, or helpdesk.
• Excellent communication and active listening skills.
• Strong problem-solving and proactive client support.
• Proficiency with CRM systems and office tools.
• Professional demeanor and a desire to help clients succeed.

Responsibilities

• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Provide detailed information and support regarding company services and offerings.
• Effectively resolve client issues, troubleshooting problems and coordinating with relevant departments.
• Maintain accurate and organized client records within the CRM system.
• Build and nurture strong, long-lasting client relationships through consistent, high-quality service.

Skills

Client services

Customer service

Active listening

Communication

Education

High school diploma

Tools

CRM software

MS Office

Job description

Placements24 is seeking a Client Services Representative to join our Kimberley team. You will be the main contact for clients, addressing inquiries and guiding them through our services within an in-office setting.

Ideal candidates will have strong communication, active listening, and problem-solving skills, with experience in CRM and office software. A professional demeanor and genuine desire to help clients succeed are essential.