On-Site IT Helpdesk Technician — Randburg

Placements24; Randburg; Presencial; ZAR 210.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

provident fund

Descripción de la vacante

Placements24 is seeking a reliable Helpdesk Support Technician to join our IT department in Randburg, Gauteng. This on-site role provides first-line technical support for hardware, software, and network issues, ensuring smooth IT operations for staff.

The ideal candidate has 2+ years in a helpdesk or IT support role, strong Windows troubleshooting skills, familiarity with Active Directory, and basic networking concepts. On-site work, competitive benefits and a clear path for growth are offered.

Formación

• Minimum 2 years in a helpdesk or IT support role.
• Strong troubleshooting of Windows OS and Microsoft Office.
• Hardware setup, maintenance, and repair experience.
• Fundamental networking knowledge (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user management.
• Excellent problem-solving and communication skills.
• Able to interact with non-technical users and work independently.
• CompTIA A+/Network+ certifications are a plus.

Responsabilidades

• Provide first-line IT support to end-users via phone, email, and in person.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Troubleshoot issues and document solutions in the helpdesk system.
• Assist with user account management including creation and deletion.
• Perform regular maintenance on IT equipment and software.
• Respond to tickets promptly and prioritize urgent issues.
• Collaborate with senior IT staff on complex problems and projects.
• Maintain inventory of IT equipment and licenses.
• Provide basic end-user training on new hardware or software.
• Ensure compliance with IT policies and security procedures.

Conocimientos

Customer service

Troubleshooting

Communication

Problem solving

Multitasking

Educación

High school diploma

Technical diploma or degree preferred

Herramientas

Active Directory

DNS

DHCP

Windows OS

Descripción del empleo

Placements24 is seeking a reliable Helpdesk Support Technician to join our IT department in Randburg, Gauteng. This on-site role provides first-line technical support for hardware, software, and network issues, ensuring smooth IT operations for staff.

The ideal candidate has 2+ years in a helpdesk or IT support role, strong Windows troubleshooting skills, familiarity with Active Directory, and basic networking concepts. On-site work, competitive benefits and a clear path for growth are offered.