Entry-Level Helpdesk Technician — On-site in Pretoria

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical & retirement benefits

Training & development

Supportive work environment

Job summary

Placements24 is hiring an entry-level Helpdesk Technician to join our IT support team in Pretoria, Gauteng. This in-office role is ideal for individuals with a solid IT troubleshooting foundation and a passion for helping users.

You will be the first point of contact for technical issues, ensuring smooth operations across the organization. You will install, configure, and maintain hardware, software, and networks, while contributing to the knowledge base and supporting the broader IT team.

Qualifications

• 1 year of IT helpdesk or related experience preferred.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Respond to end-user IT requests via phone, email, and in person.
• Install, configure, and troubleshoot hardware, software, systems, networks, printers and scanners.
• Diagnose issues and provide timely resolutions.
• Escalate unresolved issues to senior technicians or IT teams.
• Assist users with basic IT tasks and system usage guidance.
• Maintain accurate records of requests and resolutions in the ticketing system.
• Perform routine system checks and preventative maintenance.
• Contribute to the IT knowledge base with documented solutions.

Skills

Problem solving

Customer service

Communication

Multitasking

Education

CompTIA A+ or equivalent certification

Tools

Windows OS

Microsoft Office

Job description

Placements24 is hiring an entry-level Helpdesk Technician to join our IT support team in Pretoria, Gauteng. This in-office role is ideal for individuals with a solid IT troubleshooting foundation and a passion for helping users.

You will be the first point of contact for technical issues, ensuring smooth operations across the organization. You will install, configure, and maintain hardware, software, and networks, while contributing to the knowledge base and supporting the broader IT team.