Education IT Helpdesk Pro

Placements24; Randburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Generous leave

Training & development

Job summary

Placements24 is seeking a highly organized Helpdesk Administrator to join the IT department in Randburg, Gauteng. You will manage the helpdesk, provide first/second-line support for hardware, software, and network issues, and maintain IT documentation.

The role requires AD experience, Windows support, and ticketing system proficiency. Join a reputable educational institution and contribute to reliable technology in an academic setting.

Qualifications

• 2+ years in a helpdesk or IT support role.
• Proficient with Windows OS and standard office software.
• Familiar with hardware, networking concepts (TCP/IP, Wi-Fi), and peripherals.
• Experience with Active Directory is essential.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills for users with varying technical abilities.
• Experience with helpdesk ticketing software (Zendesk, ManageEngine) is required.
• IT certification (e.g., CompTIA A+) is a strong advantage.

Responsibilities

• Manage and maintain the IT helpdesk system, ensuring efficient ticket assignment and resolution tracking.
• Provide first and second-level technical support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management in Active Directory (creation, modification, deletion).
• Document IT procedures, solutions, and troubleshooting steps in the knowledge base.
• Respond to user requests via phone, email, and the ticketing system in a timely and professional manner.
• Perform routine system checks and preventative maintenance.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Support audiovisual equipment and classroom technology.
• Contribute to IT asset management and inventory.

Skills

Windows OS

Active Directory

Ticketing systems

Networking basics

Communication

Time management

Teamwork

Education

CompTIA A+

Tools

Zendesk

ManageEngine

Job description

Placements24 is seeking a highly organized Helpdesk Administrator to join the IT department in Randburg, Gauteng. You will manage the helpdesk, provide first/second-line support for hardware, software, and network issues, and maintain IT documentation.

The role requires AD experience, Windows support, and ticketing system proficiency. Join a reputable educational institution and contribute to reliable technology in an academic setting.