On-site IT Helpdesk Administrator - Bloemfontein

Placements24; Bloemfontein; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary based on experience

Professional development and training

Structured and supportive work enviro

Job summary

Placements24 is seeking a meticulous Helpdesk Administrator to join our Bloemfontein head office. You will be the first point of contact for IT inquiries, log and prioritize tickets, and ensure timely resolution to minimize downtime.

Based on-site, you will support internal users, document workflows, and contribute to knowledge base improvements while upholding service levels. A proactive communicator with solid organizational skills will thrive in this stable, professional environment.

Qualifications

• Proven experience in a helpdesk, IT support, or administrative role.
• Strong understanding of IT support principles and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to interact professionally with users.
• Proficiency in Microsoft Office Suite and basic IT hardware/software knowledge.
• Exceptional organizational and time management skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; relevant IT certifications are advantageous.

Responsibilities

• Receive, log, and prioritize incoming helpdesk requests via phone, email, and the ticketing system.
• Provide first-level support for common IT issues, such as password resets and basic software troubleshooting.
• Escalate unresolved issues to the appropriate IT support teams, ensuring all necessary information is captured.
• Maintain accurate and up-to-date records of all helpdesk tickets and resolutions in the system.
• Communicate effectively with users regarding the status of their support requests.
• Assist in the creation and maintenance of helpdesk documentation and user guides.
• Monitor helpdesk queues and ensure adherence to service level agreements (SLAs).
• Contribute to the continuous improvement of helpdesk processes and procedures.
• Manage the distribution and tracking of IT equipment requests.
• Provide general administrative support to the IT department as needed.

Skills

Communication

Organizational skills

Customer service

Teamwork

Time management

Education

High school diploma

IT certifications advantageous

Tools

Ticketing system

Microsoft Office

Job description

Placements24 is seeking a meticulous Helpdesk Administrator to join our Bloemfontein head office. You will be the first point of contact for IT inquiries, log and prioritize tickets, and ensure timely resolution to minimize downtime.

Based on-site, you will support internal users, document workflows, and contribute to knowledge base improvements while upholding service levels. A proactive communicator with solid organizational skills will thrive in this stable, professional environment.