Front Desk Supervisor: Guest Experience Leader

Placements24; George; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid contributions

Paid vacation

Growth opportunities

Hands-on hotel management experience

Job summary

Placements24 in George, Western Cape, is seeking an experienced Front Office Supervisor to oversee daily front desk operations and lead a team of front desk agents. The role focuses on delivering a seamless, welcoming guest experience from check-in to check-out.

You will manage reservations, guest inquiries, and billing with a strong emphasis on service excellence. Leadership, operational knowledge, and proficiency in hotel software are essential, with responsibilities including reporting and

Qualifications

• Proven Front Office experience in hospitality (supervisor preferred).
• Strong front desk operations knowledge and reservations systems (Opera, Fidelio).
• Excellent customer service, communication, and interpersonal skills.
• Leadership abilities with team supervision experience.
• Calm, professional demeanor under pressure.
• MS Office and hotel management software proficiency.
• Well organized with multitasking skills.
• Legally authorized to work in South Africa.

Responsibilities

• Supervise and train front desk staff, ensuring high standards of service and professionalism.
• Manage daily front office operations, including check-ins, check-outs, reservations, and guest requests.
• Handle guest inquiries, concerns, and complaints promptly and effectively, aiming for guest satisfaction.
• Ensure accurate billing and cash handling procedures are followed by the front desk team.
• Maintain the appearance and organization of the front desk area.
• Coordinate with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless service delivery.
• Monitor guest feedback and implement service recovery strategies when necessary.
• Assist with scheduling and staffing for the front desk department.
• Ensure adherence to hotel policies and procedures.
• Generate daily reports on occupancy, arrivals, departures, and guest feedback.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Multitasking

MS Office

Tools

Opera

Fidelio

Job description

Placements24 in George, Western Cape, is seeking an experienced Front Office Supervisor to oversee daily front desk operations and lead a team of front desk agents. The role focuses on delivering a seamless, welcoming guest experience from check-in to check-out.

You will manage reservations, guest inquiries, and billing with a strong emphasis on service excellence. Leadership, operational knowledge, and proficiency in hotel software are essential, with responsibilities including reporting and