Onsite Technical Client Support Analyst

Placements24; Kempton Park; On-site; ZAR 200,000 - 350,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Career development and training

Job summary

Placements24 is seeking a diligent Client Support Analyst in Tembisa, Gauteng, to diagnose and resolve client issues with a strong focus on customer satisfaction.

The role requires 2-3 years’ experience in technical support, a IT/CS degree or equivalent, and proficiency with Zendesk and Salesforce. You will document solutions, train clients, and improve support processes in a collaborative office setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience.
• 2-3 years of experience in technical support or client service analyst role.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in troubleshooting software and hardware issues.
• Excellent communication and interpersonal skills; ability to explain technical information clearly.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
• Ability to work independently and in a team.
• Must be based in or able to commute daily to Tembisa, Gauteng, ZA.

Responsibilities

• Provide first- and second-level technical support to clients via phone, email, and in-person assistance.
• Analyze and troubleshoot client issues; identify root causes and implement solutions.
• Document all client interactions, issues, and resolutions in the support system.
• Collaborate with development and QA teams to report bugs and propose enhancements.
• Develop and maintain knowledge base articles and support documentation.
• Assist in training clients on product usage and best practices.
• Monitor client system performance and provide proactive support where possible.
• Ensure adherence to SLAs and customer satisfaction goals.
• Participate in team meetings and contribute to a collaborative work environment.

Skills

Analytical skills

Problem solving

Customer service

Communication

Team collaboration

CRM experience

Technical troubleshooting

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Zendesk

Salesforce

Job description

Placements24 is seeking a diligent Client Support Analyst in Tembisa, Gauteng, to diagnose and resolve client issues with a strong focus on customer satisfaction.

The role requires 2-3 years’ experience in technical support, a IT/CS degree or equivalent, and proficiency with Zendesk and Salesforce. You will document solutions, train clients, and improve support processes in a collaborative office setting.