Customer Support Specialist - Tembisa

Placements24; Gauteng; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Overtime potential

Training programs

Company resources

Supportive environment

Zusammenfassung

Placements24 in Gauteng is seeking a Customer Support Specialist based in Tembisa to deliver empathetic and efficient service, guiding customers to quick solutions. You will handle a high volume of inquiries across multiple channels, document interactions in the ticketing system, and collaborate with internal teams to resolve issues.

Strong communication, patience, and familiarity with helpdesk software are essential.

Qualifikationen

• 1-2 years of experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.

Aufgaben

• Handle a high volume of inbound customer service requests across multiple channels.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Collaborate with internal teams to resolve product or service problems.
• Educate customers on product features and benefits to enhance their experience.

Kenntnisse

Customer service

Communication

Empathy

Helpdesk software

Remote support tools

Tools

Helpdesk software

Remote support tools

Jobbeschreibung

About the Role

Our client is looking for an empathetic and efficient Customer Support Specialist to join their team based in Tembisa . This position is integral to our client's commitment to providing outstanding support. You will be instrumental in assisting customers with their queries, guiding them through solutions, and ensuring their needs are met with speed and accuracy. The ideal candidate is passionate about helping others and possesses strong communication skills to build rapport and trust with every customer interaction, contributing to a team that prides itself on exceptional service standards.

Key Responsibilities

• Handle a high volume of inbound customer service requests across multiple channels.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document all customer interactions and resolutions accurately in the company's ticketing system .
• Collaborate with internal teams to resolve product or service problems.
• Educate customers on product features and benefits to enhance their experience.

Requirements

• Minimum of 1-2 years of experience in a similar customer-facing role.
• Strong understanding of customer service principles and practices.
• Excellent verbal and written communication skills.
• Familiarity with helpdesk software and remote support tools.
• Patience, empathy, and a customer-centric attitude.

Benefits

• Competitive salary package.
• Full-time employment with potential for overtime.
• Access to ongoing training and skill development programs.
• Company-provided resources and tools for effective job performance.
• A stable and supportive work environment within the vibrant community of Tembisa .