Empathetic Multi-Channel Support Specialist

Placements24; Gauteng; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Overtime potential

Training programs

Company resources

Supportive environment

Résumé du poste

Placements24 in Gauteng is seeking a Customer Support Specialist based in Tembisa to deliver empathetic and efficient service, guiding customers to quick solutions. You will handle a high volume of inquiries across multiple channels, document interactions in the ticketing system, and collaborate with internal teams to resolve issues.

Strong communication, patience, and familiarity with helpdesk software are essential.

Qualifications

• 1-2 years of experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.

Responsabilités

• Handle a high volume of inbound customer service requests across multiple channels.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Collaborate with internal teams to resolve product or service problems.
• Educate customers on product features and benefits to enhance their experience.

Connaissances

Customer service

Communication

Empathy

Helpdesk software

Remote support tools

Outils

Helpdesk software

Remote support tools

Description du poste

Placements24 in Gauteng is seeking a Customer Support Specialist based in Tembisa to deliver empathetic and efficient service, guiding customers to quick solutions. You will handle a high volume of inquiries across multiple channels, document interactions in the ticketing system, and collaborate with internal teams to resolve issues.

Strong communication, patience, and familiarity with helpdesk software are essential.