Client Success & Tech Support Specialist

Placements24; Paarl; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary and performance‑or‑

Comprehensive medical aid and retirem.

Generous annual leave and paid public

Opportunities for professional develop

Supportive and collaborative team

Employee discount on company services

Regular team-building activities

Career advancement opportunities

Job summary

Placements24 in Paarl, Western Cape, is seeking a proactive Client Support Specialist to join our team. You will be the primary contact for client inquiries, troubleshoot technical issues, and guide customers on product usage across digital solutions.

You will work with CRM and support tools, document interactions, escalate complex problems, and help develop customer-facing knowledge. The role offers growth, a collaborative environment, and the chance to contribute to client success and

Qualifications

• Proven experience in a client support or technical helpdesk role.
• Strong understanding of digital solutions, web technologies, and common software applications.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly.
• Proficiency in using CRM and support ticketing software.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Experience with troubleshooting common web-based application issues.
• Bachelor's degree or equivalent experience in a relevant field.

Responsibilities

• Provide comprehensive support to clients via phone, email, and online chat regarding digital solutions.
• Troubleshoot and resolve technical issues related to software, platforms, and integrations.
• Guide clients through product features, functionalities, and best practices for optimal usage.
• Document all client interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex technical problems to the appropriate internal teams and follow up to ensure resolution.
• Contribute to the creation and maintenance of customer-facing documentation and knowledge base articles.
• Proactively identify client needs and recommend solutions to enhance their experience.
• Collaborate with sales and product teams to ensure a seamless client journey.
• Maintain a high level of customer satisfaction through responsive and effective support.

Skills

Client support

Technical troubleshooting

CRM software

Communication skills

Analytical skills

Multitasking

Customer-focused

Web technologies

Education

Bachelor's degree or equivalent

Tools

CRM software

Support ticketing software

Job description

Placements24 in Paarl, Western Cape, is seeking a proactive Client Support Specialist to join our team. You will be the primary contact for client inquiries, troubleshoot technical issues, and guide customers on product usage across digital solutions.

You will work with CRM and support tools, document interactions, escalate complex problems, and help develop customer-facing knowledge. The role offers growth, a collaborative environment, and the chance to contribute to client success and