On-Site Customer Service Pro – Kimberley

Placements24; Noord-Kaap; On-site; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Retirement plan

Paid training

Career advancement

Job summary

Placements24 is seeking a friendly and efficient Customer Service Associate to join the Kimberley team on-site. You will be the first point of contact, providing essential information, resolving inquiries and ensuring a positive service experience for customers.

You will handle varied customer interactions within a dedicated Kimberley office, contributing to a supportive and productive work environment where excellent service is paramount. Training and prospect of growth are available.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries effectively and empathetically.
• Basic computer proficiency and familiarity with CRM systems.
• Good organizational skills and attention to detail.

Responsibilities

• Answer customer inquiries via phone, email, and in-person interactions.
• Provide accurate product and service information to customers.
• Process customer orders, payments, and service requests.
• Resolve customer complaints and issues with patience and professionalism.
• Maintain customer records and update information as needed.
• Collaborate with team members to ensure consistent service delivery.

Skills

Communication skills

Interpersonal skills

CRM familiarity

Organizational skills

Attention to detail

Tools

CRM systems

Job description

Placements24 is seeking a friendly and efficient Customer Service Associate to join the Kimberley team on-site. You will be the first point of contact, providing essential information, resolving inquiries and ensuring a positive service experience for customers.

You will handle varied customer interactions within a dedicated Kimberley office, contributing to a supportive and productive work environment where excellent service is paramount. Training and prospect of growth are available.