Guest Experience Associate

Placements24; Noord-Kaap; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime incentives

Training and development

Staff discounts

Friendly team in Kimberley

Job summary

Placements24 in Kimberley is seeking a friendly Guest Services Agent to welcome visitors and provide information, handle inquiries, and assist with bookings. You will contribute to a positive guest experience, resolve issues promptly, and coordinate with other teams to ensure seamless service.

The ideal candidate has prior customer service or hospitality exposure, strong communication and interpersonal skills, a calm demeanour in challenging situations, and basic computer literacy.

Qualifications

• Previous experience in customer service or a hospitality-related role.
• Excellent communication and interpersonal skills.
• A positive attitude and a genuine passion for helping people.
• Ability to remain calm and composed in challenging situations.
• Basic computer literacy and ability to learn new systems quickly.

Responsibilities

• Greet guests warmly and assist with inquiries and information requests.
• Manage reservations, bookings, and administrative tasks.
• Resolve guest issues and concerns promptly and effectively, ensuring satisfaction.
• Provide recommendations for local attractions, dining, and activities.
• Maintain a clean and organized guest services area.
• Liaise with other departments to ensure seamless guest experiences.

Skills

Customer service

Interpersonal skills

Communication

Calm under pressure

Basic computer literacy

Job description

Placements24 in Kimberley is seeking a friendly Guest Services Agent to welcome visitors and provide information, handle inquiries, and assist with bookings. You will contribute to a positive guest experience, resolve issues promptly, and coordinate with other teams to ensure seamless service.

The ideal candidate has prior customer service or hospitality exposure, strong communication and interpersonal skills, a calm demeanour in challenging situations, and basic computer literacy.