Customer Support Associate — On-Site Kimberley Team

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site team interaction

Health insurance

Retirement savings plan

Training opportunities

Job summary

Placements24 in Kimberley is seeking a motivated Customer Support Associate to join our on-site team. You will handle customer inquiries, assist with orders, and resolve issues with a focus on delivering excellent service.

Applicants should have strong communication, problem-solving, and empathy, with experience in customer service and basic CRM usage. This role offers an on-site environment in Kimberley and opportunities for skill development.

Qualifications

• Minimum high school diploma or equivalent.
• Strong verbal and written communication skills.
• Experience in customer service or support.
• Ability to handle inquiries with patience and empathy.

Responsibilities

• Respond to inquiries via phone, email, and in-person.
• Provide accurate product/service information.
• Assist with orders and account questions.
• Document interactions in the CRM system.
• Escalate complex issues to senior staff as needed.
• Aim for high customer satisfaction scores.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Placements24 in Kimberley is seeking a motivated Customer Support Associate to join our on-site team. You will handle customer inquiries, assist with orders, and resolve issues with a focus on delivering excellent service.

Applicants should have strong communication, problem-solving, and empathy, with experience in customer service and basic CRM usage. This role offers an on-site environment in Kimberley and opportunities for skill development.