On-Site Customer Service Apprentice | Training & Growth

Placements24; Noord-Kaap; On-site; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Training

Mentorship

Growth opportunities

Supportive environment

Job summary

Placements24 in Kimberley invites applications for a Junior Customer Service Apprentice. You will learn to handle inquiries, resolve issues, and support customers while working closely with colleagues in a team-focused office.

The program emphasizes training, mentorship, and skill development in communication, problem solving, and record-keeping. A collaborative environment offers hands-on experience and clear paths for growth within the customer service department.

Qualifications

• Excellent communication and interpersonal skills.
• Patient and empathetic approach to customer interactions.
• Basic computer literacy and ability to learn new software quickly.
• Strong organizational skills and attention to detail.
• Willingness to work on-site in Kimberley and be part of a collaborative team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order placement, and issue resolution.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to senior customer service representatives or relevant departments.
• Contribute to improving customer service processes and protocols.

Skills

Excellent communication

Patient and empathetic

Basic computer literacy

Organizational skills

Willingness to work on-site

Job description

Placements24 in Kimberley invites applications for a Junior Customer Service Apprentice. You will learn to handle inquiries, resolve issues, and support customers while working closely with colleagues in a team-focused office.

The program emphasizes training, mentorship, and skill development in communication, problem solving, and record-keeping. A collaborative environment offers hands-on experience and clear paths for growth within the customer service department.