On-site Customer Care Agent — Mahikeng (Growth & Training)

Placements24; LegKraal Gate; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid training

Career growth opportunities

Job summary

Placements24 in Mahikeng is seeking a friendly Customer Care Agent to deliver outstanding service to customers in a fast-paced environment. This on-site role focuses on resolving inquiries and building lasting relationships with the local community.

You will handle inquiries via phone, email, and in-person interactions, provide accurate product information, process orders, returns, and exchanges, and maintain detailed records.

Qualifications

• Experience in customer care or customer service preferred.
• Excellent communication and listening skills.
• Strong problem-solving abilities with patient demeanor.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve complaints promptly and satisfactorily.
• Process orders, returns, and exchanges accurately.
• Maintain records of interactions and transactions.
• Build rapport with customers.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Fast-paced environment

Job description

Placements24 in Mahikeng is seeking a friendly Customer Care Agent to deliver outstanding service to customers in a fast-paced environment. This on-site role focuses on resolving inquiries and building lasting relationships with the local community.

You will handle inquiries via phone, email, and in-person interactions, provide accurate product information, process orders, returns, and exchanges, and maintain detailed records.