Retail Customer Experience Associate — Growth & Perks

Placements24; LegKraal Gate; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage + bonuses

Employee discounts

Training programs

Growth opportunities

Supportive team environment

Job summary

Placements24 in Mahikeng is seeking a friendly Retail Customer Service Representative to engage with customers on-site and remotely as part of a hybrid role. You will be the first point of contact, assisting with product information, inquiries, and resolving issues to ensure satisfaction.

The role requires patience, empathy, and excellent communication, with responsibilities ranging from handling returns to providing stock and delivery information. A helpful, team-focused environment awaits.

Qualifications

• Previous experience in customer service, preferably in a retail environment.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with customer concerns.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and familiarity with POS systems.

Responsibilities

• Assist customers with product information, store navigation, and general inquiries.
• Handle customer complaints and issues in a professional and timely manner, seeking resolution.
• Process returns, exchanges, and refunds accurately according to company policy.
• Provide support for customer orders, inquiries about stock availability, and delivery information.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

Excellent communication

Interpersonal skills

Listening skills

Patience and empathy

Calm under pressure

Education

High school diploma or equivalent

Tools

POS systems

Job description

Placements24 in Mahikeng is seeking a friendly Retail Customer Service Representative to engage with customers on-site and remotely as part of a hybrid role. You will be the first point of contact, assisting with product information, inquiries, and resolving issues to ensure satisfaction.

The role requires patience, empathy, and excellent communication, with responsibilities ranging from handling returns to providing stock and delivery information. A helpful, team-focused environment awaits.