Client Success & Coordination Specialist (Hybrid)

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary & benefits

Hybrid work arrangement

Professional development

Supportive team

Client success focus

Job summary

Placements24 in Upington is seeking a highly organized Client Support Coordinator to join our team and promote excellent client service. This hybrid role emphasizes attention to detail and effective communication in a busy environment.

You will coordinate client requests, maintain CRM records, liaise with internal teams, and assist with client reporting. Strong MS Office and CRM skills are essential for success.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in a client support, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proficiency in MS Office Suite and CRM software.
• Ability to manage multiple tasks and priorities effectively in a hybrid setting.

Responsibilities

• Coordinate client requests and provide timely responses and resolutions.
• Maintain accurate client records and update information in the CRM system.
• Liaise with internal teams to ensure client needs are met efficiently.
• Assist in the preparation of client reports and documentation.
• Handle client inquiries via phone, email, and in-person interactions.
• Identify and escalation complex issues to the appropriate management or department.

Skills

Client support experience

Organizational skills

Communication skills

CRM software

MS Office

Time management

Education

High school diploma

Post-secondary education preferred

Tools

CRM software

MS Office Suite

Job description

Placements24 in Upington is seeking a highly organized Client Support Coordinator to join our team and promote excellent client service. This hybrid role emphasizes attention to detail and effective communication in a busy environment.

You will coordinate client requests, maintain CRM records, liaise with internal teams, and assist with client reporting. Strong MS Office and CRM skills are essential for success.