Client Relations Specialist

Placements24; Lenasia; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Professional development

Supportive team

Employee benefits package

Job summary

Placements24 in Soweto is seeking a friendly Customer Relations Officer to join our team. You will build and maintain positive relationships with customers, address inquiries, and ensure needs are met with a patient, service-focused approach in a community-driven setting.

You will log interactions, share product information, and liaise with internal departments to resolve issues promptly. The ideal candidate has excellent communication, strong problem-solving, discretion with sensitive data, and

Qualifications

• Experience in customer relations, customer service, or sales support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to handle sensitive information discreetly.
• Familiarity with CRM software is advantageous.

Responsibilities

• Manage and nurture relationships with existing customers.
• Respond to customer inquiries and resolve issues in a timely and satisfactory manner.
• Provide information on company products and services.
• Maintain accurate customer records and interaction logs.
• Gather customer feedback and contribute to service improvement initiatives.
• Act as a liaison between customers and relevant internal departments.

Skills

Communication skills

Interpersonal skills

Problem-solving

Discretion with sensitive information

Tools

CRM software

Job description

Placements24 in Soweto is seeking a friendly Customer Relations Officer to join our team. You will build and maintain positive relationships with customers, address inquiries, and ensure needs are met with a patient, service-focused approach in a community-driven setting.

You will log interactions, share product information, and liaise with internal departments to resolve issues promptly. The ideal candidate has excellent communication, strong problem-solving, discretion with sensitive data, and