Client Success & Relations Lead (Hybrid)

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health and wellness benefits

Professional development

Networking opportunities

Job summary

Placements24 in Polokwane is seeking a Client Relations Officer to manage relationships with key clients in a hybrid role, combining on-site collaboration with remote flexibility. You will understand client needs, ensure satisfaction, and identify opportunities for growth and upselling, working with internal teams to deliver solutions and maintain long-term partnerships.

The role demands excellent communication and interpersonal skills, strong business acumen, and the ability to manage multiple

Qualifications

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong business acumen and understanding of client relationship management principles.
• Ability to manage multiple client accounts simultaneously.
• Experience working in a hybrid work model.
• Familiarity with the business landscape in Polokwane is advantageous.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Understand client needs and requirements and translate them into actionable plans.
• Serve as the main point of contact for assigned clients, addressing inquiries and concerns promptly.
• Develop strategies to improve client satisfaction and retention rates.
• Collaborate with internal teams to ensure the timely and successful delivery of our solutions.
• Identify opportunities for upselling and cross-selling based on client needs.

Skills

Client relationship management

Account management

Communication skills

Negotiation

Hybrid work experience

Job description

Placements24 in Polokwane is seeking a Client Relations Officer to manage relationships with key clients in a hybrid role, combining on-site collaboration with remote flexibility. You will understand client needs, ensure satisfaction, and identify opportunities for growth and upselling, working with internal teams to deliver solutions and maintain long-term partnerships.

The role demands excellent communication and interpersonal skills, strong business acumen, and the ability to manage multiple