Night Shift MiHelp Advisor - 24/7 Emergency Support

Sanlam Limited; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MiWay is seeking dedicated MiHelp Advisors to deliver exceptional client support in our 24-hour Emergency Call Centre. The role operates on a four days on / four days off schedule, covering day and night shifts to ensure continuous service delivery.

Ideal candidates will have at least 6 months experience in client services or related fields, with a preference for emergency call centre exposure. Strong communication and problem-solving skills are essential for success in this fast-paced

Qualifications

• Minimum 6 months Client Services, Admin or Claims experience.
• Preferably Emergency Call Centre or related work-field.

Responsibilities

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.
• Adaptable: Comfortable working in a dynamic and fast-paced environment.

Skills

Customer Service

Team Support

Administration

Quality compliance

Job description

MiWay is seeking dedicated MiHelp Advisors to deliver exceptional client support in our 24-hour Emergency Call Centre. The role operates on a four days on / four days off schedule, covering day and night shifts to ensure continuous service delivery.

Ideal candidates will have at least 6 months experience in client services or related fields, with a preference for emergency call centre exposure. Strong communication and problem-solving skills are essential for success in this fast-paced