Outbound : Sales Agent HOE

Sanlam Limited; South Africa; On-site; ZAR 120,000 - 200,000; Full time

Job summary

MiWay in South Africa seeks an Outbound Call Centre Agent to proactively contact customers, promote insurance products, and generate leads while upholding service standards.

You will support sales, retention and customer engagement by delivering high‑quality outbound interactions, handling policy information, and ensuring accurate data is recorded to improve customer experience.

Experience of 1–2 years in telesales is preferred, with strong communication, adaptability and a customer‑focus mindset.

Qualifications

• Experience of more than 1 - 2 years in a telesales environment.
• Clear communication skills and customer focus.
• Attention to quality, compliance and accreditation standards.

Responsibilities

• Proactively contact MiWay customers to promote insurance products.
• Conduct policy reviews and generate leads.
• Provide high-quality outbound interactions and ensure accurate data recording.

Skills

Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Job description

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

• Experience of more than 1 - 2 years in a telesales environment

Knowledge and Skills

Undertake Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.