Night-Shift Client Success & Onboarding Lead

Sonata One; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Insurance

Income Protection

Hybrid Working

Annual Leave

Pension Scheme

Wellness Budget

Employee Assistance Program

Enhanced Leave

Career Training & Development

Paid Volunteering Day

Job summary

A fintech company is seeking a Client Success Manager (Night Shift) to manage the client experience. The role involves client onboarding, stakeholder management, and continuous improvement of client processes. Ideally, candidates should have a strong background in client success, project management, and be fluent in English. This position offers competitive benefits, including private medical insurance and hybrid working options.

Qualifications

• Experience in Client Success or Client Management is essential.
• Strong project management and stakeholder management skills preferred.
• Good working knowledge of technology and tools.

Responsibilities

• Own and scale the client success process with top-tier clients.
• Manage stakeholders and educate clients on best practices.
• Identify areas for continuous process improvements.

Skills

Project management

Stakeholder management

Client success experience

Fluent English

Excel skills

Job description

A fintech company is seeking a Client Success Manager (Night Shift) to manage the client experience. The role involves client onboarding, stakeholder management, and continuous improvement of client processes. Ideally, candidates should have a strong background in client success, project management, and be fluent in English. This position offers competitive benefits, including private medical insurance and hybrid working options.