Night Shift: Customer Care & Retention Specialist

WNS; Cape Town; On-site; ZAR 167,400 - 234,360; Full time

Job summary

WNS Global Services Inc. is seeking a customer service professional to deliver first-class service and promote client products, while handling inquiries and ensuring customer satisfaction at every contact.

With a minimum of 12 months in a contact center role and a Matric/Grade 12 certificate, you will join a team dedicated to fair customer treatment, adherence to standards, and continuous improvement in a fast-paced environment.

Qualifications

• Minimum 12 months experience in customer service role (Contact center)
• A Matric/Grade 12 Certificate or equivalent

Responsibilities

• Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Adapt to change quickly, in a fast‑paced environment

Skills

Customer service

Education

Matric/Grade 12

Job description

WNS Global Services Inc. is seeking a customer service professional to deliver first-class service and promote client products, while handling inquiries and ensuring customer satisfaction at every contact.

With a minimum of 12 months in a contact center role and a Matric/Grade 12 certificate, you will join a team dedicated to fair customer treatment, adherence to standards, and continuous improvement in a fast-paced environment.