Night Shift CSR – Fixed-Term Contract (US)

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 81,000 - 97,000; Full time

Benefits offered by this job

Night shift hours

Night shift allowance

Completion bonus

Global exposure

Job summary

Huntswood, a ResultsCX company, is hiring Customer Service Advisors in South Africa for night shift roles within a fast-paced, client-focused environment. The position offers a competitive base salary, a night shift allowance, and a completion bonus, with a short-term contract and global exposure.

Responsibilities include delivering service via webchat, voice, and email; resolving issues proactively; and building rapport to create WOW moments for customers.

Qualifications

• Matric or NQF Level 4 equivalent.
• Six months call centre or related experience in financial services, customer service or debit/credit card support.
• Experience in a multichannel environment (Phone/Chat/Emails).
• Basic understanding of the US market.

Responsibilities

• Deliver exceptional service via webchat, voice, and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create WOW moments for customers.

Skills

Customer service experience

Excellent communication

Issue analysis & resolution

Writing case notes

Adaptive approach

Multichannel support

Education

Matric or NQF Level 4

Job description

Huntswood, a ResultsCX company, is hiring Customer Service Advisors in South Africa for night shift roles within a fast-paced, client-focused environment. The position offers a competitive base salary, a night shift allowance, and a completion bonus, with a short-term contract and global exposure.

Responsibilities include delivering service via webchat, voice, and email; resolving issues proactively; and building rapport to create WOW moments for customers.