Night Shift Customer Service Pro — Cape Town

TTEC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Transport provided

Career development

Inclusive culture

Global team

Benefits package

Job summary

TTEC is seeking a Customer Service Representative – Nights to join our on-site Cape Town team. You’ll handle customer inquiries, resolve issues, and deliver outstanding service during night shifts, contributing to our award‑winning experience.

Ideal candidates have Matric/NQF Level 4, strong communication, reliability, and a passion for helping others. You’ll work with a supportive culture and opportunities for development in a global organization.

Qualifications

• Matric/NQF Level 4 (mandatory) and SA citizenship or permanent residency.
• Basic computer skills and ability to navigate multiple systems.
• Ability to resolve issues and explain product knowledge clearly.
• Willingness to learn, adaptability, and ownership of responsibilities.
• Reliable with punctual attendance and follow-through.
• Empathetic listening and professional customer interaction.
• Clear, respectful, and positive communication with customers and teammates.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service experience

Matric/NQF Level 4 (mandatory)

SA Citizenship or permanent residency

Basic computer skills

Resolve issues with product knowledge

Empathy and active listening

Reliability and punctuality

Clear communication

Education

Matric/NQF Level 4

Job description

TTEC is seeking a Customer Service Representative – Nights to join our on-site Cape Town team. You’ll handle customer inquiries, resolve issues, and deliver outstanding service during night shifts, contributing to our award‑winning experience.

Ideal candidates have Matric/NQF Level 4, strong communication, reliability, and a passion for helping others. You’ll work with a supportive culture and opportunities for development in a global organization.