Night-Shift Collections Specialist (US Hours)

Dash BPO; Randburg; On-site; ZAR 150,000 - 200,000; Full time

Job summary

Dash BPO in Randburg is hiring call center agents for night shifts aligned to US hours. You will handle calls with a focus on quality, collections targets, and first-contact resolution.

Ideal candidates have 6–12 months contact center experience or high-end retail, with collections or telemarketing background and exposure to international BPOs. Strong listening, empathy, and urgency are essential.

Qualifications

• Experience in Collections or Telemarketing.
• Collections experience in contact center (essential).
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Responsibilities

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
• Achieve resolution in the first contact according to empowerment and escalation when required.
• Comply with defined procedures and use of work tools.
• Report incidents to supervisor and management as needed.

Skills

Collections

Telemarketing

Customer service

Active listening

Empathy

Job description

Dash BPO in Randburg is hiring call center agents for night shifts aligned to US hours. You will handle calls with a focus on quality, collections targets, and first-contact resolution.

Ideal candidates have 6–12 months contact center experience or high-end retail, with collections or telemarketing background and exposure to international BPOs. Strong listening, empathy, and urgency are essential.