Night-Shift Collections Agent (US Hours)

Dash BPO; Randburg; Vor Ort; ZAR 120.000 - 180.000; Vollzeit

Zusammenfassung

Dash BPO in Randburg, South Africa is seeking a dependable contact centre agent to work night shifts aligned to US hours. You will handle calls with a focus on quality, empathy, and timely issue resolution while maintaining confidentiality and compliance.

Experience in Collections or Telemarketing is required, with 6–12 months in a contact centre or high-end retail. International BPO experience is advantageous and ongoing improvement is expected.

Qualifikationen

• Experience in Collections or Telemarketing.
• Collections experience in contact center (essential).
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Aufgaben

• Correctly manage time during contact without neglecting quality objectives.
• Achieve resolution in the first contact according to empowerment and escalation when required.
• Use of common sense and critical mind.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with actions.

Kenntnisse

Good communication

Active listening

Empathy

Patience

Jobbeschreibung

Dash BPO in Randburg, South Africa is seeking a dependable contact centre agent to work night shifts aligned to US hours. You will handle calls with a focus on quality, empathy, and timely issue resolution while maintaining confidentiality and compliance.

Experience in Collections or Telemarketing is required, with 6–12 months in a contact centre or high-end retail. International BPO experience is advantageous and ongoing improvement is expected.