Customer Service Pro for USA Hours: Resolve & Delight

Redial BPO; Johannesburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Redial BPO is seeking exceptional Customer Service Agents to join our team in Johannesburg. If you can turn a frustrated customer into a satisfied one, communicate confidently and deliver great service, we want you!

You'll assist customers with queries, resolve issues professionally, and provide accurate information while upholding quality and productivity. Applicants should have Matric, at least 1 year of experience, strong English, and be available for USA business hours.

Qualifications

• Matric (Grade 12) and minimum 1 year relevant experience.
• Excellent English communication.
• Good computer literacy.
• Ability to work USA business hours.

Responsibilities

• Assist customers with queries and concerns
• Resolve customer issues efficiently and professionally
• Provide accurate information and solutions
• Deliver an excellent customer experience on every interaction
• Meet quality, productivity and performance expectations

Skills

Call center

Communication

Negotiation

Computer literacy

English

Customer focus

Resilience

Target-driven

Problem solving

Education

Matric (Grade 12)

Job description

Redial BPO is seeking exceptional Customer Service Agents to join our team in Johannesburg. If you can turn a frustrated customer into a satisfied one, communicate confidently and deliver great service, we want you!

You'll assist customers with queries, resolve issues professionally, and provide accurate information while upholding quality and productivity. Applicants should have Matric, at least 1 year of experience, strong English, and be available for USA business hours.