Collections Agents

Dash BPO; Randburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Dash BPO in Randburg, South Africa is seeking a dependable contact centre agent to work night shifts aligned to US hours. You will handle calls with a focus on quality, empathy, and timely issue resolution while maintaining confidentiality and compliance.

Experience in Collections or Telemarketing is required, with 6–12 months in a contact centre or high-end retail. International BPO experience is advantageous and ongoing improvement is expected.

Qualifications

• Experience in Collections or Telemarketing.
• Collections experience in contact center (essential).
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Responsibilities

• Correctly manage time during contact without neglecting quality objectives.
• Achieve resolution in the first contact according to empowerment and escalation when required.
• Use of common sense and critical mind.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with actions.

Skills

Good communication

Active listening

Empathy

Patience

Job description

Randburg, South Africa | Posted on 21/10/2026

Calling all contact center agents that are willing to work night shift US hours.

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
  
• Proven collections track record
  
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
  
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
  
• Use of common sense and critical mind.
  
• Comply with defined procedures and correct use of work tools.
  
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior on time.
  
• Comply with security and confidentiality policies defined by the company and our client.
  
• Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
  
• Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
  
• Perform any function or task at the request of your immediate supervisor.
  

Requirements

• Experience in Collections or Telemarketing.
  
• Collections experience in contact center (essential).
  
• Must have 6-12 months contact center experience or high-end retail.
  
• International BPO experience advantageous.