Night Front Desk & Guest Experience Specialist

JVR Software; Cape Town; Vor Ort; ZAR 134.000 - 201.000; Vollzeit

Zusammenfassung

Craven Cottage CC in Western Cape seeks a proactive Front Desk Agent to manage the reception, handle calls and guest inquiries, and ensure a memorable guest experience. You will verify guest details and payments, coordinate with security and departments, and assist with upselling services as needed.

The role requires a minimum of 2 years in a 4/5* hospitality environment, strong communication, and a professional demeanour.

Qualifikationen

• Minimum 2 years’ hospitality experience in a 4/5* setting.
• Proficiency in Microsoft Office and Opera essential.
• Excellent telephone and email etiquette required.

Aufgaben

• Manage front desk and all incoming calls.
• Verify guest information and payment methods.
• Ensure high level of guest service and experience.
• Handle guest complaints with tact and confidentiality.
• Upsell products and services when appropriate.
• Perform end-of-day cash handling and reporting.

Kenntnisse

Hospitality experience

Telephone etiquette

Email etiquette

Customer service

Front desk management

Ausbildung

Grade 12

Hospitality qualification

Tools

Microsoft Office

Opera

Jobbeschreibung

Craven Cottage CC in Western Cape seeks a proactive Front Desk Agent to manage the reception, handle calls and guest inquiries, and ensure a memorable guest experience. You will verify guest details and payments, coordinate with security and departments, and assist with upselling services as needed.

The role requires a minimum of 2 years in a 4/5* hospitality environment, strong communication, and a professional demeanour.