Luxury Front Desk Guest Specialist

Craven Cottage CC; Franschhoek; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Craven Cottage CC in Franschhoek is seeking a Front Desk Manager who will handle guest inquiries, oversee front desk operations, and ensure a high standard of service. The ideal candidate will have at least 2 years of experience in luxury hotel operations and hold a matric certificate.

Responsibilities include managing guest relations, coordinating transportation, and completing daily reports. Strong interpersonal skills and professionalism are essential for this role.

Qualifications

• Minimum of 2 years of experience in Front Office operations of a luxury hotel.
• Display a sense of urgency and dedication to meeting others' needs.
• Ability to remain calm and professional under pressure.

Responsibilities

• Ensure guest challenges are addressed promptly.
• Manage front desk area, answering calls and assisting guest inquiries.
• Coordinate guest transportation and handle emergencies as needed.

Skills

Proficient in various Property Management systems

Strong interpersonal skills

Excellent verbal and written skills

Ability to work shifts

Attention to detail

Education

Matric Certificate

Tertiary qualification in Hospitality Management or Tourism

Certificate in First Aid / Fire Fighting / Health and Safety

Job description

Craven Cottage CC in Franschhoek is seeking a Front Desk Manager who will handle guest inquiries, oversee front desk operations, and ensure a high standard of service. The ideal candidate will have at least 2 years of experience in luxury hotel operations and hold a matric certificate.

Responsibilities include managing guest relations, coordinating transportation, and completing daily reports. Strong interpersonal skills and professionalism are essential for this role.