Night Auditor & Front Desk Lead — Guest Experience & Ops

Craven Cottage CC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Craven Cottage CC in Cape Town is seeking an experienced Front Office Supervisor to oversee daily guest services and front desk operations. You will coordinate with all departments to ensure smooth operations and a high standard of guest experience.

The role requires strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment; weekend/evening coverage is required. Proficiency in Opera and Microsoft Office is preferred.

Qualifications

• Grade 12 matric or equivalent.
• Hospitality qualification preferred.
• Minimum 2 years in a 4/5* hospitality environment in a similar role.
• Proficiency in Microsoft Office and Opera essential.
• Well-groomed and professional disposition.

Responsibilities

• Collaborate with all departments to ensure smooth operation.
• Identify and correct unsafe procedures or conditions and report them.
• Manage the front desk and all incoming calls.
• Ensure a high level of guest services and relations for a positive experience.
• Upselling of other products and services.
• Handle guest complaints and enquiries and resolve them.
• Perform end-of-day tasks and reporting, cash handling and finance related tasks as required.
• Assist within the Front Office to ensure productivity and adherence to standards.

Skills

Hospitality experience

Front desk operations

Microsoft Office

Opera PMS

Telephone etiquette

Strong communication

Multitasking

Customer service

Education

Grade 12

Hospitality qualification

Tools

Opera PMS

Job description

Craven Cottage CC in Cape Town is seeking an experienced Front Office Supervisor to oversee daily guest services and front desk operations. You will coordinate with all departments to ensure smooth operations and a high standard of guest experience.

The role requires strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment; weekend/evening coverage is required. Proficiency in Opera and Microsoft Office is preferred.