Front Office Leader: Guest Experience & Revenue

Craven Cottage CC; Mokopane; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Craven Cottage CC in Mokopane is seeking an experienced Front Office Manager to oversee daily operations, guest relations and revenue control, ensuring high service standards. The role requires 3–5 years in a senior front office position and a Diploma or Degree in Hospitality Management.

You will lead the front office team, coordinate with departments, manage reservations and ensure accurate revenue integrity with PMS proficiency. Opera Cloud experience would be advantageous.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 3–5 years in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Excellent attention to detail and a professional approach.
• Ability to work shifts, weekends and public holidays.

Responsibilities

• Oversee front office operations and ensure efficient check-in and check-out procedures.
• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.
• Oversee reservations, room allocations, availability and rate control.
• Lead, train and supervise the front office team and manage rosters.

Skills

Guest relations

Team leadership

Problem-solving

Communication

Attention to detail

Organisational skills

Computer literacy

Shift flexibility

Education

Diploma or Degree in Hospitality Management

Tools

Opera Cloud

Job description

Craven Cottage CC in Mokopane is seeking an experienced Front Office Manager to oversee daily operations, guest relations and revenue control, ensuring high service standards. The role requires 3–5 years in a senior front office position and a Diploma or Degree in Hospitality Management.

You will lead the front office team, coordinate with departments, manage reservations and ensure accurate revenue integrity with PMS proficiency. Opera Cloud experience would be advantageous.