Network Operations Engineer, Managed Services (L1)

Sabenza IT & Recruitment; Cape Town; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Sabenza IT & Recruitment in Cape Town is seeking a Networking Managed Services Engineer (L1) to join our client-facing team. You will monitor client networks, handle Level 1 incidents, and ensure performance within SLAs to deliver reliable services.

You will perform troubleshooting across WAN/LAN/SD-WAN, participate in change management, contribute to security controls, and help document standards and knowledge articles.

Qualifications

• Diploma, Degree, or equivalent in IT/CS/Networking.
• Equivalent practical experience accepted.

Responsibilities

• Monitor client network infrastructure, systems, and services to ensure availability and performance.
• Identify, investigate, troubleshoot, and resolve Level 1 incidents and service requests within agreed SLAs.
• Escalate incidents, risks, and unresolved issues to appropriate support teams when required.
• Perform root cause analysis for incidents and contribute to incident prevention initiatives.
• Fulfil approved service requests and execute routine operational tasks according to documented procedures.
• Provide telephonic, chat, and ticket-based support to customers and internal stakeholders.
• Execute approved maintenance activities, including software patching, configuration changes, and system updates.
• Follow established change management processes and procedures.
• Perform troubleshooting across WAN, LAN, wireless, SD-WAN, and inter-site connectivity environments.
• Support the implementation, configuration, and maintenance of network infrastructure and security controls.
• Assist in maintaining network security standards, identifying vulnerabilities, and supporting remediation activities.
• Ensure network devices, systems, and services remain secure, operational, and compliant with organisational standards.
• Contribute to the maintenance of network documentation, diagrams, standards, procedures, and knowledge articles.
• Monitor network performance and utilise management and monitoring tools to proactively identify issues and improvement opportunities.
• Identify opportunities for operational efficiency, automation, process optimisation, and incident reduction.
• Participate in shift handovers and maintain accurate operational records to ensure service continuity.
• Assist with disaster recovery activities, testing, and business continuity requirements where applicable.
• Contribute to project-related activities and network deployments as required.
• Perform other duties as reasonably required within the scope of the role.

Skills

Network monitoring

Incident management

Troubleshooting

Security best practices

Documentation

Change management

Education

Diploma/Degree in IT or Networking

Tools

Monitoring tools

Security tooling

Job description

Sabenza IT & Recruitment in Cape Town is seeking a Networking Managed Services Engineer (L1) to join our client-facing team. You will monitor client networks, handle Level 1 incidents, and ensure performance within SLAs to deliver reliable services.

You will perform troubleshooting across WAN/LAN/SD-WAN, participate in change management, contribute to security controls, and help document standards and knowledge articles.