MS Network Engineer (L2)

Sabenza IT & Recruitment; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Sabenza IT & Recruitment in Cape Town seeks a Networking Managed Services Engineer (L2) to lead proactive incident resolution, ensure SLA compliance, and develop network diagrams for client environments.

You will implement security measures, work with SD-WAN technologies such as Palo Alto, Cisco, and Meraki, and collaborate with CoE, automation teams, and clients. Independent work and network deployment experience are required.

Qualifications

• Diploma, degree, or relevant IT/Computing qualification.
• Experience with network security and incident response preferred.
• CCNA Enterprise and Palo Alto CNSA certifications are desirable.

Responsibilities

• Proactively monitors ticketing queues and resolves incidents within SLA.
• Provides second-level support and identifies root causes.
• Coordinates with teams and clients for ongoing support and changes.
• Executes changes with risk assessment and CAB-based approvals.
• Maintains documentation, diagrams, and knowledge articles.

Skills

Network security

Incident response

Change management

Shell scripting

Linux

Ansible

Python basics

SD-WAN

Firewall basics

TCP/IP

VLANs

Access lists

Documentation

CAB processes

Education

CCNA Enterprise

CCNP Enterprise

CWNP

CWNE

Palo Alto CNSA

Tools

LogicMonitor

SolarWinds

ServiceNow

Remedy

Cisco IOS

Job description

Cape Town, South Africa | Posted on 12/10/2026

As a NetworkingManaged Services Engineer (L2) you will lead in providingexceptional managed services to our clients. Your day willrevolve around proactively identifying and resolving technicalincidents and problems, ensuring our clients meet all servicelevel agreement (SLA) conditions, identify root cause ofcritical incidents and implement solutions for problems identified.

Requirements (technical):

• Assistin the implementation of IT security measures.
• Basicknowledge of Ansible and Python.
• Understandfirewalls and other network tools.
• Providesystem documentation and diagrams.
• Implementchange management procedures for system architecture changes.
• Documentnetwork areas to develop network diagrams.
• Evaluatecurrent IT resources and assist in developing security policies.
• Ensuresystems and networks are secure and operational.
• Basicunderstanding of SD-WAN technologies, Palo Alto, Cisco, Meraki.
• Identifyand investigate risk and vulnerability issues.
• Assistin developing and maintaining standards and procedures.
• Reviewclient network policies and recommend changes.
• Experiencewith deploying network systems.
• Experiencewith deploying SDWAN network systems.
• Basicunderstanding of security principles and design.
• Abilityto work independently with minimal supervision.
• Participatein CAB processes for changes.
• Familiaritywith Linux environment and shell scripting.
• Securityadministration on switches and routers.
• Preparemonthly work status reports and update technology-specific documents.
• Assistin designing and implementing network infrastructure.
• Installing,configuring, and troubleshooting networking equipment.
• Knowledgeof Layer-2 switching, VLANs, and access lists.
• Basicunderstanding of routing protocols: OSPF, EIGRP.
• Understandingof OSI Model, TCP/IP protocol suite.
• IPaddressing and subnetting, routing concepts.
• ImplementSNMP on devices for network management.
• Implementtraffic filters using access lists and route maps.
• Basicknowledge of enterprise-level network design and implementation.

Responsibilities:

• Proactivelymonitors the work the ticketing queues.
• Performsoperational tasks to resolve all incidents/requests in atimely manner and within the agreed SLA.
• Updatestickets with resolution tasks performed.
• Identifies,investigates, analyzes issues and errors prior to or when theyoccur, and log all such incidents in a timely manner.
• Capturesall required and relevant information for immediate resolution.
• Providessecond level support to all incidents, requests and identifiesthe root cause of incidents and problems.
• Communicateswith other teams and clients for extending support.
• Executeschanges with clear identification of risks and mitigationplans to be captured into the change record.
• Followsthe shift handover process highlighting any key tickets to befocused on along with a handover of upcoming criticaltasks to be carried out in the next shift.
• Escalatesall tickets to seek the right focus from CoE and other teams,if needed continue the escalations to management.
• Workswith automation teams for effort optimization and automatingroutine tasks.
• CoachesService Desk and L1 teams for technical and behavioural skills.
• Identifiesproblems and errors before they impact a client’s service.
• Leadsand manages all initial client escalation for operational issues.
• Ensuresall changes are carried out with proper change approvals.
• Plansand executes approved maintenance activities.
• Auditsand analyzes incident and request tickets for quality andrecommends improvements with updates to knowledge articles.
• May alsocontribute to / support on project work as and when required.
• May workon implementing and delivering Disaster Recovery functions and tests.
• Performsany other related task as required.

Advantageous Skills:

• Knowledgeof Cisco ISE
• Knowledgeof enterprise monitoring tools ( LogicMonitor, Solarwinds).
• Experiencewithin managed services.
• Familiaritywith ticketing tools (Service Now, Remedy).
• WorkingKnowledge of Palo Alto SDWAN
• Knowledgeof Cisco and HP support processes.
• WorkingKnowledge of Cisco, Meraki, Aruba switches and access pointssupport and configuration
• WorkingKnowledge of Network address translation

Qualifications:

• Diploma,degree, or relevant qualification in IT/Computing (orequivalent work experience).
• Experiencewith network security and incident response preferred.
• CCNA Enterprise.
• CCNPEnterprise - advantageous.
• CertifiedWireless Network Professional (CWNP) - advantageous
• CertifiedWireless Network Expert (CWNE) – advantageous
• PaloAlto Networks Certified Network Security Administrator (required)