Multilingual Client Service Coordinator

Trending Talent Solutions; Cape Town; Sur place; ZAR 134 000 - 201 000; Plein temps

Résumé du poste

Trending Talent Solutions client in the financial services sector is seeking Client Service Administrators to join their team in Cape Town. You will answer calls, make calls, handle queries and complaints, update client information, and translate written correspondence into English.

Requirements: Grade 12; at least 1 year customer service experience in a contact centre; fluency in English, Xhosa, Zulu and another African language (Sotho/Setswana/Sepedi/Venda).

Qualifications

• Minimum 1 year of customer service experience in a contact centre.
• Ability to speak, read and write English, Xhosa, Zulu and one other African language (Sotho, Setswana, Sepedi or Venda).

Responsabilités

• Answer calls and make calls.
• Handle queries and complaints from clients.
• Update client information in the system.
• Translate written correspondence into English.

Connaissances

Customer service

Formation

Grade 12

Description du poste

Trending Talent Solutions client in the financial services sector is seeking Client Service Administrators to join their team in Cape Town. You will answer calls, make calls, handle queries and complaints, update client information, and translate written correspondence into English.

Requirements: Grade 12; at least 1 year customer service experience in a contact centre; fluency in English, Xhosa, Zulu and another African language (Sotho/Setswana/Sepedi/Venda).