Multilingual Insurance Client Services Specialist

Profile Personnel; East London; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Profile Personnel in East London, South Africa, is seeking a client service representative to provide telephonic support to clients in their preferred languages: English, Afrikaans, and Xhosa. You will assist clients with queries, applications, and policy information while maintaining accurate records and adhering to company protocols.

The ideal candidate must prioritize tasks efficiently, handle client concerns gracefully, and be comfortable working office hours from 08:00 to 16:00. A requirement includes the ability to travel to Lilyfontein, approximately 20 kilometers from the city center.

Qualifications

• Ability to travel to Lilyfontein (±20km from city centre).
• Comfortable working office hours: 08:00am – 16:00pm.
• Able to work effectively in a high-pressure environment.

Responsibilities

• Provide telephonic client service and support in English, Afrikaans, and Xhosa.
• Assist clients with insurance-related queries and applications.
• Capture and update client information accurately on internal systems.
• Follow up on outstanding client requests and documentation.
• Prioritise daily tasks to maintain efficient workflow.
• Handle client concerns professionally in a fast-paced environment.

Skills

Fluent in English

Fluent in Afrikaans

Fluent in Xhosa

Strong task prioritisation

Excellent people skills

Job description

Profile Personnel in East London, South Africa, is seeking a client service representative to provide telephonic support to clients in their preferred languages: English, Afrikaans, and Xhosa. You will assist clients with queries, applications, and policy information while maintaining accurate records and adhering to company protocols.

The ideal candidate must prioritize tasks efficiently, handle client concerns gracefully, and be comfortable working office hours from 08:00 to 16:00. A requirement includes the ability to travel to Lilyfontein, approximately 20 kilometers from the city center.